1. Who we are

Pen Tsao Ching provides commercial fungi cultivation planning, equipment and technical support. For information covered by this policy, Pen Tsao Ching determines why and how information is handled unless another notice states otherwise.

Our contact details appear in section 14 below.

2. Information we collect

Information you provide

When you complete a contact or project inquiry form, email us, call us or otherwise communicate with us, we may collect:

• Your name, email address, telephone number and country.
• Your company or organisation and professional role, when provided.
• Your target crop, land or facility scale, desired start date and project requirements.
• The content of your message and any files or other information you choose to send.

Information collected automatically

When you use the website, we and our website service providers may receive technical and usage information such as your IP address, browser and device type, operating system, pages viewed, referring page, date and time of access, cookie identifiers and approximate location inferred from your IP address.

3. How we use information

We may use personal information to:

• Respond to inquiries and communicate with you.
• Assess cultivation projects and prepare recommendations, proposals or contracts.
• Provide requested services and manage a business relationship.
• Operate, maintain, secure and troubleshoot the website.
• Understand website performance and improve our content and services.
• Prevent fraud, misuse, spam and security incidents.
• Comply with applicable law and protect our rights and the rights of others.

4. Legal bases

Where applicable law requires a legal basis for processing, we rely on one or more of the following, depending on the context:

• Your consent, which you may withdraw where the processing depends on consent.
• Steps taken at your request before entering into a contract, or performance of a contract with you.
• Our legitimate interests in responding to business inquiries, operating and improving the website, securing our systems and developing our services, balanced against your rights.
• Compliance with a legal obligation.

5. Cookies and website services

This website and its service providers may use cookies and similar technologies for site operation, security, performance measurement, spam prevention and analytics. You can control cookies through your browser settings. Disabling some cookies may affect website functions.

Our website is hosted and supported through WordPress.com services provided by Automattic. Automattic may process visitor information to provide, protect and improve those services. You can read the Automattic Privacy Notice for visitors to users’ sites and its Cookie Policy.

6. How information is shared

We may share personal information only as reasonably necessary with:

• Hosting, security, analytics, communications and other service providers that support our website and operations.
• Professional advisers, contractors and project partners when needed to evaluate or deliver requested services and subject to appropriate duties of confidentiality.
• Government authorities, courts or other parties when required by law or reasonably necessary to protect rights, safety and security.
• A buyer, successor or other relevant party in connection with a merger, financing, reorganisation, sale of assets or similar business transaction.

7. International transfers

We work with clients and service providers in different countries. As a result, personal information may be processed outside the country where it was collected. Where required, we use appropriate contractual, organisational or other safeguards for international transfers.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an inquiry, maintaining an active business relationship, meeting legal or accounting obligations, resolving disputes and protecting our systems.

Retention periods vary according to the type of information, the nature of the relationship, legal requirements and whether the information is needed for a legitimate business or security purpose. When information is no longer required, we take reasonable steps to delete or anonymise it.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission or storage system can be guaranteed to be completely secure.

10. Your rights and choices

Depending on your location and applicable law, you may have rights to request access to, correction of or deletion of your personal information. You may also have rights to restrict or object to processing, receive a portable copy of certain information, withdraw consent and complain to a competent data protection authority.

These rights may be subject to legal conditions and exceptions. To make a request, email us using the address in section 14. We may need to verify your identity before completing a request.

11. Children

This website is intended for business and professional audiences and is not directed to children. We do not knowingly solicit personal information from children. If you believe a child has provided personal information through the website, please contact us so that we can review and address the matter.

12. Third-party links

The website may link to websites or services operated by others. Their privacy practices are governed by their own notices, and we encourage you to review them before providing personal information.

13. Changes to this policy

We may update this policy when our website, services or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the website or another appropriate channel.

14. Contact us

For questions about this policy or to exercise a privacy right, contact: